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Shipping & Delivery - USA
- Orders received before 1PM Pacific Standard Time are shipped the same day Monday through Saturday.
- Free Shipping is offered on all orders for US domestic shipment destinations using USPS First Class Mail.
- USPS Priority Mail is available at checkout for a flat rate of $6.25
- At checkout you have the option of upgrading your shipping method at quoted rates from UPS
- AP/FPO/DPO Shipping. We ship to military addresses using USPS Priority Mail. Transit times vary.
- Shipping Restrictions. At this time we are unable to ship to P.O. Boxes
Shipping & Delivery - International
Items in your order that are designated for shipment to countries outside of the U.S. may be subject to taxes, customs duties and fees levied by the destination country ("Import Fees"). The recipient of the shipment is the importer of record in the destination country and is responsible for all Import Fees.
- All International Destinations: $35.00 Flat Rate Shipping is provided and requires 7 to 15 business days for delivery.
- International orders are shipped via insured USPS International Priority or Express Mail, depending on items being shipped.
- Customs and Duties are due on delivery and paid to carrier. PRIME135 is not responsible for International dues, fees, taxes, customs or duties charged to your shipment.
- Countries Not Served: Russia, Iran, North Korea, Yemen and Afghanistan
If you refuse a shipment from PRIME135 you are responsible for the original shipping charges, any import Fees incurred on the package, and the cost of returning the package to PRIME135. This amount will be deducted from your merchandise refund.
Returns & Exchanges
- Each item listed on our site has a specific Return Policy offered depending on pricing and type of merchandise; please refer to your invoice for specific terms by item;
- For Merchandise authorized for Returns, Merchandise must be returned within 30 days of your shipment date;
- Merchandise must not be worn, altered or washed;
- Merchandise must have all tags attached;
- Footwear must include the original shoe box in its original condition, without postal labels. Damages to or omission of this box may result in a fee;
- Note: Shipping and handling charges are not refundable;
- Sale items may NOT be returned; All sales final on sale items.
- Eyewear, Swimwear, Undergarments and Cosmetics may NOT be returned; All Sales are Final for these items
Replacement or Exchange Items
If you would to exchange an item for another size or color please email your request to email@example.com and we will ship the new item to you once we confirmed your return shipment has been sent.
Refunds and Processing Time
If your package arrives at PRIME135 within the 30-day timeline specified above, your refund will be processed in the original form of payment within 5 business days. You will be notified via email to the address listed on your account when this transaction has taken place. Your banking institution may require additional days to process and post this transaction to your account once they have received the information from PRIME135.
How to Return an Item
Complete the return form included in your order and securely repackage your merchandise. Cover or remove any original mailing address label or carrier barcodes from
package. NOTE: When returning footwear, do not use your shoe box as your shipping box.
2. Please send your return to:
350 S. Beverly Drive, Suite 330
Beverly Hills, California 90212
3. Ship your package using a trackable, insured shipping method. PRIME135 cannot accept
responsibility for packages we do not ship. Please keep the tracking details for your records.
4. You will receive an email once your return has been processed. Please allow 5
business days from the time we receive your return for it to be processed